Frequently Asked Questions (FAQ)

Welcome to NANDORA!

We’re here to make your shopping experience simple, enjoyable, and hassle-free. Find answers to common questions about our clothing, orders, payments, shipping, and returns.

1. About NANDORA

Q1. What is NANDORA?

NANDORA is a women’s fashion initiative by Nandini Sinha, created to celebrate individuality, confidence, and personal style. We bring you western-inspired fashion for everyday wear, outings, and special moments.

Q2. What types of clothing does NANDORA offer?

Our collection focuses on women’s western wear, including dresses, tops, co-ord sets, trousers, and casual outfits. Explore our collections to discover styles that suit your personality.

Q3. Who can shop at NANDORA?

Anyone who loves women’s fashion can explore our collections and shop through our online store.

2. Products and Sizing

Q4. How do I choose the right size?

Please refer to the size chart provided on the relevant product page before placing your order. If you are between sizes, compare the garment measurements with your preferences for a comfortable fit.

Q5. Will the product look exactly like the pictures?

We aim to display our products as accurately as possible. However, slight variations in colour may occur due to screen settings, lighting, or photography.

Q6. How do I know if a product is available?

Available sizes and product options are displayed on the product page. If a size is unavailable, it may be temporarily out of stock.

3. Orders and Payments

Q7. How can I place an order?

Browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your delivery details and complete the available payment steps.

Q8. Which payment methods does NANDORA accept?

Available payment methods will be displayed at checkout. Depending on our payment setup, these may include UPI, debit and credit cards, net banking, and other supported options.

Q9. Can I cancel or modify my order?

If you need to cancel or change an order, contact our customer support as soon as possible. Requests depend on the order's processing and dispatch status and our cancellation policy.

Q10. How will I know whether my order is confirmed?

Once your order is successfully placed, you should receive an order confirmation through the contact details you provided. Please check your spam or promotions folder if you cannot find the email.

4. Shipping and Delivery

Q11. How long does delivery take?

Delivery timelines depend on your location, product availability, and courier service. The estimated delivery timeframe will be communicated through the relevant checkout or order updates.

Q12. Do you deliver across India?

Our serviceable delivery locations will be displayed during checkout. Please enter your correct PIN code to check delivery availability.

Q13. How can I track my order?

Once your order is dispatched, tracking information will be shared when available. Use the provided tracking link or details to follow your shipment.

Q14. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, contact our support team with your order number so we can help you check its status.

5. Returns, Exchanges and Refunds

Q15. Can I return or exchange a product?

Returns and exchanges are subject to NANDORA’s official return and exchange policy. Please review the applicable conditions, eligibility requirements, and time limits before placing an order.

Q16. What if I receive a damaged, defective, or incorrect item?

Please contact our customer support promptly with your order number, a description of the issue, and clear photographs of the item and packaging. We will review the issue according to our resolution policy.

Q17. How long do refunds take?

Approved refunds are processed according to our refund policy and the payment provider's processing timelines. The time taken for the amount to appear in your account may vary by payment method.

6. Customer Support

Q18. How can I contact NANDORA?

For assistance with products, orders, shipping, or returns, please contact us using the official email address or contact details listed on our website.

Q19. Can I change my delivery address after placing an order?

Please contact us immediately if your delivery address needs correction. Changes may not be possible once your order has been processed or handed over to the courier.

Q20. How can I stay updated about new collections and offers?

Visit our website regularly and follow our official social media channels, if available, to discover new arrivals, styling inspiration, and promotional announcements.

Still Have Questions?

We’re happy to help!

If you need further assistance, reach out through our official customer support channels. At NANDORA, we want your fashion journey to feel confident, convenient, and enjoyable.

NANDORA — Wear Your Confidence. Own Your Story.